River City Yarns and COVID-19

Updated as of May 20, 2020

A message about in-person shopping

River City Yarns has been doing it’s best to remain operational throughout the COVID-19 pandemic. For us, this has meant getting by on reduced hours with less staff.

With talk of lifting restrictions on some businesses and their potential for re-opening, we’ve been thinking long and hard about what that means for us. In looking at the guidelines provided by Alberta Health Services, and factoring in such things as the nature of our business, our products, and even the layout of our store—

We’ve come to the difficult decision to remain closed to in-person shopping for the time being. At this point, we simply don’t believe we can guarantee the health and safety of our employees and customers if we were to re-open to the public.

However, we have made some improvements to make online shopping easier, and we'll continue to focus on how we can provide a personalized and almost-as-good-as-being-there experience for you.

  • We're putting more of our products online all the time. Check back often to see what we've added.
  • We're creating more how-to videos to our YouTube channel every week.
  • Since we've gotten so much better at processing online orders, any curbside orders placed before 2 pm can usually be picked up by the end of the same day. Just remember to wait for your fulfillment email before heading over.
  • We've extended our curbside service. We're now available five days a week: Tuesday through Saturday from 12:00pm to 4:00 pm.

How curbside pickup works

  1. Select curbside pickup as your delivery option when ordering online.
  2. Wait for your fulfillment email and read it for the days and times available. Curbside pickups are Tuesday through Saturday 12–4 pm, but if you need an alternate time or day, email or call us to book.
  3. After you get your fulfillment email, come to the store and text your last name and order number to our dedicated cell phone at 780-803-9276. We’ll bring your order out to you. (Note: this number is for curbside pickup only. If you need to contact us for any other reason, please call our main line at 780-477-9276.)

Need to order by phone?

No problem! Call 780-477-9276 to leave a message, and we’ll call you back as soon as we’ve fulfilled our current orders.

Need help?

If you need help placing an order, we’re here Tuesday through Saturday 12–4 pm to answer questions and guide you through any issues you might have. Email us at info@rivercityyarns.com or call our main line at 780-477-9276.

Thank you!

We also want to take this opportunity to thank all of our loyal customers whose online shopping have kept us going through these difficult economic times. Your words of support and your willingness to try something new has been amazing. We are so grateful. Thank you.

Barb, Cynthia and as always, our wonderful team of people at River City Yarns